Saturday, April 29, 2006

Packet 8 cancellation
I cannot contact a CSR to cancel service.
There is not an account cancellation option in their account manager
After 45 minutes of hold time to speak to a CSR they transfer my call to a
voice/msg answer service - I never receive a response to my msg.
Their chat feature never produces a CSR.
Email requesting cancellation is never answered.

The cancellation would be of less concern if a credit card ..
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